What is the method of payment/ How do I pay?
We accept the following payment methods: credit cards, Paypal, and bank wire transfers.
Once your order is ready, one of our sales representatives
will contact you through the email you provided when you placed the order. You
will receive an email from us with the subject line “Pineapple Beauty Order”. We will then attach a copy of your invoice
with the total amount including shipping and will ask which payment method you
would like to proceed with.
For ALL credit card transactions: we will ask you to fill
out a credit card authorization form and send back to us. This is how we will
process the payment. We do not keep the card on file because the amount is
different for every order. The authorization form is also a way for us to get
permission to charge your card. Which is why we send the authorization form for
every new order placed. We are hoping in the future to change this method. We
hope you understand and appreciate you working with us.
-International Payments
For ALL international orders, we require a wire transfer as
the method of payment. There is also a $10 wire transfer fee that is
added. We will contact you through email with our banking information once your
order is ready.
What is the status of my order? How do I find out the status of my order?
When you place an order, it takes 2-5 business days to
process your order however during times when a highly popular item is being
sold, orders may take up to 7 business days to process. Processing time means
the order is being fulfilled and packaged during this period. Once your order
is ready, your order status will then be changed to shipped.
Here are a few steps to find the status of your order:
1)
My account –> My Orders
2)
View your order history ->
How do I register?
You will need to create an account on the website. Please be aware that you are required to submit
a picture or copy of your seller’s permit. If you do not submit one, one of our
sales reps will contact you asking for this information. You will not have
access to view prices until your account has been approved and verified by one
of our sale representatives. Follow this link to access registration page: Registration
*** Sellers Permit is Required***